Delivery

1. When will I receive my package?

The standard order processing time is 1 to 5 business days, plus the delivery time.
During busy periods such as Black Week, the Holidays, or New Year, this processing time may be extended by a few days.
We will notify you by email once your order has been shipped — you will receive a tracking number.

2. Can I track my package?

Yes! Once your package has been shipped, you will receive an email with a tracking link for the selected carrier.

3. How do I choose the right size?

A size chart is available under each product page.

Returns & Claims

4. How can I return a product?

You have 14 days after receiving your package to return it, without providing any reason.
Simply fill out the return form and send the product back in perfect condition.
You can find all the details on the page dedicated to returns, exchanges, and claims.

5. What should I do if I received a defective or incorrect product?

We are very sorry about that!
Please contact us via chat or by email at [email protected], providing your order number and a photo of the issue.
We will respond within 1–2 business days.

Payments & Discount Codes

6. Can I pay on delivery?

Unfortunately, cash on delivery is not available.

7. How do I use a discount code?

Enter your code in the “Discount code” field in your cart — the discount will be applied automatically.
During Black Week and the Holiday season, selected promotions can be combined with special codes.

8. What payment methods are available?
·        Credit or debit card
·        PayPal
·        Apple Pay
·        Google Pay

Special Periods (Black Week / Holidays / New Year)

9. Are deliveries delayed during Black Week or the Holiday period?

Yes, due to the high volume of orders, processing may take more than 5 business days.
We recommend placing your orders early to ensure timely delivery.